Refund policy

Return Policy 

14-Day Return Window
We back our commercial-grade hardware, but we maintain a strict timeline for changes. All return requests must be initiated and the product must be in the manufacturer's possession within 14 days of your delivery date.

If 14 days have passed since your package arrived, the sale is completely final.

Factory Condition Requirements
To qualify for a refund, the flagpole kit must be completely unused, unscratched, and in its original packaging.

If a flagpole has been installed or placed in the ground, additional deductions will apply. The manufacturer will deduct the full cost of replacing the bottom section and any installation parts, such as the ground sleeve, from your total refund amount.

Restocking Fees
All approved returns for unwanted or non-defective items are subject to a 15% restocking fee.

This fee is deducted directly from your final refund to cover factory inspection and reprocessing costs.

Customer-Paid Return Shipping
The customer is entirely responsible for arranging and paying for all return freight and shipping costs.

Because heavy-duty telescoping flagpoles are oversized packages, return shipping can be expensive. We highly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that the factory will receive your returned item.

Returns Shipped to the Manufacturer
Do not mail your purchase back to Armor Flagpoles LLC. All authorized returns must be shipped directly back to our manufacturing facility in Muncy, Pennsylvania.

Before shipping any items, you must contact our support team at sales@armorflagpoles.com to receive the official factory return instructions and tracking authorization. Shipments sent without prior factory approval or returned COD will be rejected.